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Privacy Policy


Last Updated: December 2025

Company: Sherpa’s Floral Rentals


1. Introduction

Sherpa’s Floral Rentals (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and share your information when you visit our website, book services, or contact us.

By using our website or submitting information to us, you consent to the terms of this Privacy Policy.


2. Information We Collect

We may collect the following categories of information:

Personal Information You Provide

  • Full name

  • Email address

  • Phone number

  • Event date

  • Venue location

  • Inquiry or message details

  • Payment information (processed securely through third-party services)

  • Information submitted through Odoo’s CRM, forms, or client portal

Information Collected Automatically

When you visit our website, our system may automatically collect:

  • IP address

  • Device type

  • Browser type and version

  • Pages you viewed

  • Time spent on pages

  • Referral links

  • Cookie data 

We use this data to improve website performance and user experience.

Third-Party Information

We may receive data from:

  • Odoo (CRM, scheduling, invoicing, customer portal)

  • Payment processors (for billing validation)

  • Website analytics tools (e.g., Google Analytics)

These platforms have their own privacy policies.


3. How We Use Your Information

We use your information to:

Provide Floral Rental Services

  • Schedule showroom visits

  • Manage design consultations

  • Coordinate delivery and pickup

  • Create sample previews and revisions

  • Maintain your customer file

  • Send confirmations and reminders

Manage Business Operations

  • Through Odoo CRM, we manage:

    • Customer communication

    • Invoices

    • Payments

    • Order tracking

    • Event logistics

    • Client portal interactions

Improve User Experience

  • Analyze website usage

  • Improve navigation and site performance

  • Enhance communication and marketing

Legal & Safety Purposes

  • Prevent fraud

  • Comply with applicable laws

  • Enforce service agreements


4. How We Share Your Information

We do not sell or rent your personal information.

However, we may share data with trusted third parties who assist with business operations, including:

  • Odoo (CRM, order management, appointment scheduling, invoicing)

  • Payment processors (e.g., Google Pay)

  • Website hosting & analytics providers

  • Professional consultants (e.g., marketing or IT teams)

These partners are only given the information necessary to perform their services.


5. Cookies & Tracking Technologies

We may use cookies, pixels, and analytics tools to:

  • Improve website performance

  • Track user behavior

  • Personalize experience

  • Monitor marketing results

You can disable cookies in your browser settings, but some site features may not work correctly.


6. Data Security

We take reasonable technical and administrative measures to protect your information, including:

  • Secure hosting servers

  • Encrypted communication channels

  • Restricted internal access

  • Trusted third-party processors

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute protection.


7. Your Rights & Choices

Depending on your location, you may have the right to:

  • Request access to your information

  • Request corrections to inaccurate data

  • Request deletion of your information

  • Opt out of marketing communications

  • Limit certain forms of data processing

You may submit requests by emailing sherpafloralrental@gmail.com.


8. Data Retention

We retain your information only as long as necessary to:

  • Provide services

  • Fulfill legal or tax obligations

  • Resolve disputes

  • Maintain business records

Customer booking and contract information may be stored for up to 7 years for legal and financial compliance.


9. Children’s Privacy

Our services are not intended for children under 13.

We do not knowingly collect personal information from children.

If we become aware of such information, we will delete it immediately.


10. Links to Other Websites

Our website may contain links to platforms such as:

  • Instagram

  • Facebook

  • Pinterest

  • Odoo

We are not responsible for their privacy practices or content. Please review their policies separately.


11. Policy Updates

We may update this Privacy Policy from time to time. The date at the top indicates the most recent update.

Continued use of our website means you accept any changes.


12. Contact Us

If you have questions about this Privacy Policy or need assistance, contact:

Sherpa’s Floral Rentals